Tango electric General Terms and Conditions
These General Terms and Conditions apply to all quotations for and orders
of Tango electric services from KPN.
Together with the Registration Form, the Application Confirmation, the
Confirmation of Participation and any Special Conditions, these General
Terms and Conditions form the full agreement between the parties with
respect to the provision of Tango electric services. The Agreement
supersedes all previous written and verbal notifications, arrangements and
agreements in this respect. In the event of a conflict between these
General Terms and Conditions and the Special Conditions, these General
Terms and Conditions take precedence unless specified otherwise, with
explicit reference to the article in these General Terms and Conditions
from which is deviated.
If the parties have already signed a Q8 Liberty agreement, these conditions
are considered to be Liberty Special Conditions (as defined in the General
Terms and Conditions for Q8 Liberty Cards) in terms of the subject matter
of these General Terms and Conditions. In the event of a conflict between
the General Terms and Conditions for Q8 Liberty Cards and these General
Terms and Conditions, the General Terms and Conditions for Q8 Liberty Cards
prevail, unless specified otherwise below, with reference to the article in
the General Terms and Conditions for Q8 Liberty Cards from which is
deviated.
By selecting the checkbox indicating that he has viewed and accepts these
General Terms and Conditions in the Tango electric App and/or in the
Registration Form, the Participant expressly confirms that he has read and
understood and accepts the General Terms and Conditions. This acceptance
also implies that the participant completely renounces any application of
his own General Terms and Conditions or Special Conditions.
Without prejudice to Article 16 (Changes), the Agreement may only be
amended in writing with the agreement of both Parties.
Within these General Terms and Conditions, provisions in boxes preceded by
the acronym 'B2B' apply only to Agreements concluded with natural persons
or legal persons, for purposes relating to his trade, business, craft or
profession as defined under article 6:230g lid 1 sub b of the Dutch Civil
Code. Provisions preceded by the acronym 'B2C' apply only to Agreements
concluded with consumers as defined under article 6:230g lid 1 sub a of the
Dutch Civil Code. Other provisions contained within these General Terms and
Conditions apply to both natural persons or legal persons, for purposes
relating to his trade, business, craft or profession and consumers as
defined by the Dutch Civil Code.
1. Definitions
Terms within the Agreement that start with a capital letter have the
meaning defined below, except where it is indisputably clear from the
context of a specific provision that this meaning does not apply in this
provision:
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Administration Service
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the service consisting of the provision of administrative
support to the B2B customer (employer) by KPN in the
context of Tango electric Services, as further described in
Article 7;
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'Agreement':
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the General Terms and Conditions
, and where applicable the Registration Form, the
Application Confirmation, the Confirmation of
Participation and the applicable Special Conditions
;
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'Application Confirmation':
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the confirmation of receipt of an application sent by KPN,
whereby a finalised application form is provided, completed
with the selected specifications and any applicable
discounts; the application must be confirmed by clicking on
the link provided;
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'Cardholder':
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any natural person aged over 18 designated by the
Participant via the platform as an authorised user, and who
is issued with a Charging Card;
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'Charging Card':
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a carrier of the unique identification number issued by KPN
that
provides access to the use of Charging Stations within
the Network
. This carrier may be a Tango electric Card or the Tango
electric App;
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'Charging Services':
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the services associated with the use of Charging stations
within a Network with a Charging Card, including the
allocation and management of Charging Cards, the collection
and processing of data from charging sessions and the
management and settling of charging transactions with the
owner of the Charging station and the Participant;
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'Charging Station':
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a facility that can be used to charge the battery of an
electric vehicle;
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'Confirmation of Participation':
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written confirmation by KPN of the acceptance by KPN of the
Application Confirmation or of the Participant's
registration in the Tango electric App;
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'Consumers':
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consumers as defined under article 6:230g lid 1 sub a of
the Dutch Civil Code;
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Credit limit
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the maximum amount for which Tango electric Services can be
purchased by the Participant;
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'Data Processing Addendum':
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the addendum referred to in article 15, and which is
attached to these General Terms and Conditions. This
addendum forms an integral part of the Agreement, and
describes the data processing obligations on the part of
KPN in its role as controller of restricted personal data
pursuant to the European General Data Protection
Regulation, or GDPR;
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'Documentation':
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online and/or paper information which is regularly made
available by KPN to the Participants and/or Cardholders for
free consultation by the Participants and/or Cardholders,
and which contains, inter alia, more information on the
application for and use of the Q8 electric Card by the
Participants and/or Cardholders
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'E-invoice':
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an invoice that is submitted and sent in electronic format
as defined by KPN;
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'E-invoicing':
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the submission of an e-invoice by electronic means;
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'Force Majeure':
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an act or event outside the reasonable control of a Party,
its agents or contractors, and which wholly or partially
prevents the fulfilment by this Party of its obligations
under this Agreement, whether temporarily or otherwise,
including but not limited to disaster, fire, flood,
earthquake, natural elements, pandemic, actual or
threatened terrorist attacks, acts of war, sabotage,
explosion, riots, disorder, uprising, revolutions and
strikes, lockouts or labour disputes, acts by public
authorities, accident or break-down of installations or
machines, equipment shortage, non-supply of services by a
utilities provider (including electricity, gas, network or
telecoms providers) and any act or omission on the part of
third parties outside the reasonable control of the Party;
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'General Terms and Conditions':
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this document entitled 'Tango electric General Terms and
Conditions' and the attached Data Processing Addendum;
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'Home Charging services':
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services for the settlement of charging sessions by
employees of the Participant who charge at home in
accordance with these General Terms and Conditions, if the
Participant wishes to reimburse its employees for their
home charging sessions;
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'Hardship':
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a normal and reasonably unforeseeable act or event, not
attributable to the fault of one of the parties, that
significantly complicates or aggravates the performance of
the obligation(s) by one of the parties, thereby seriously
disturbing the contractual balance, such as, but not
limited to, changes in raw material prices, shortages of
raw materials or price adjustments by suppliers.
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'KPB':
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Kuwait Petroleum (Belgium) nv, with its registered office
at 59, Brusselstraat, PO box 1, B-2018 Antwerp, RPM/RPR
Antwerp (Antwerp department), VAT no. BE0404.584.525;
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'KPL':
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Kuwait Petroleum (Luxembourg) SA, with its registered
office at 12, Rue de l'Industrie, L-8069 Bertrange, RCS
Luxembourg B49456, VAT no. LU 16241579;
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'KPN':
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Kuwait Petroleum (Nederland) BV, with its registered office
at 50, Schenkkade, NL-2595 AR The Hague, Chamber of
Commerce no. 24025263, VAT no. NL 001250590B01;
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'Kuwait Petroleum Group':
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any legal entity or group of legal entities directly or
indirectly controlled by Kuwait Petroleum Europe B.V.;
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'Q8 Liberty, Small & Large Business':
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Q8 Liberty customers, natural persons who independently
perform a professional activity, or companies that are
small or micro organisations as defined by articles 2:395a
paragraph 1 and 2:396 paragraph 1 of the Dutch Civil Code
and companies that are medium-sized organisations as
defined by article 2:397 paragraph 1 of the Dutch Civil
Code, and companies that are larger than medium-sized
companies;
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Means of Access
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Username and Password
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'MSP':
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mobility service provider, an organisation that issues
charging cards and that provides e-mobility services and
products to its customers;
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'Network':
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the joint network that is formed by the Tango electric
Network and the Partner Network;
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'Participant':
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the natural person aged over 18 or legal person who signs
an Agreement with KPN;
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'Partner Network':
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all Charging Stations at which the Charging Card can be
used, and which are situated outside the Tango electric
Network as posted on the Website, the Tango electric App
and/or the Platform;
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'Party' or 'Parties':
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KPN and/or the Participant, as appropriate;
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'Password':
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a Cardholder's or Participant's password for access to and
use of the Tango electric App or the Platform;
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'Platform':
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online platform for Q8 Liberty, Small & Large Business
customers at https://electric.tango.nl where the
Participant can register, manage the Charging Cards and
Charging Stations and check transactions;
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'Tango electric':
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the full range of services and products offered by Kuwait
Petroleum Group with respect to the electric charging of
vehicles;
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'Tango electric App':
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the smartphone application with which the Participant can
manage the Charging Cards and Charging Stations and check
transactions. This application is available for Apple iOS
and Android;
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'Tango electric Card':
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the card issued by KPN or a member of the Kuwait Petroleum
Group with the name 'Tango electric Card' with a view to
providing access to the Charging Stations within the
Network;
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'Tango electric Services':
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the Charging Services, , the Home Charging Services,
Administration Services and all other services in relation
to Tango electric that are provided by KPN in accordance
with these General Terms and Conditions;
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'Q8 Liberty' or 'Liberty':
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the fuel cards service for business customers of KPN, as
further described at https://www.tango.nl ;
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'Tango Network':
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all Charging Stations managed by KPB, KPN or KPL;
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'Registration Form':
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the online or hard-copy registration form provided by KPN
to Consumer via the Tango electric App and to Q8 Liberty,
Small & Large Business customers via e-mail or the
Platform so that these customers can register for Tango
electric;
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Security
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a bank guarantee, surety or any other financial security in
a form accepted by KPN
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'Special Conditions':
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the additional, supplementary or deviating conditions
agreed in writing between the Parties, and forming part of
the Agreement;
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'Username':
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a Cardholder's or Participant's identification code,
allowing him to use the platform or the Tango electric App;
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'Website':
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www.tango.nl/electric
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2. Participation
2.1 In order to be able to purchase the Tango electric Services described
in these General Terms and Conditions, customers must complete a
Registration Form which must be submitted to KPN for approval in accordance
with the provisions of this article. The provisions relating to quotations,
orders and the formation of an Agreement in respect of specific Tango
electric Services, which are not described in these General Terms and
Conditions, may be provided for differently in the Special Terms and
Conditions in respect of such specific Tango electric Services.
2.2 Q8 Liberty, Small & Large Business customers can submit an
application to access Tango electric Services by completing the
Registration Form and confirming that they have viewed and accept the
General Terms and Conditions and any applicable Special Conditions. Having
completed and submitted the Registration Form and on receipt of the
Application Confirmation, the customer is required to expressly confirm his
application to KPN.
2.3 Consumer customers can register in the Tango electric App by
linking a valid means of payment to their account and confirm that they
have viewed and accept the General Terms and Conditions and any applicable
Special Conditions. The means of payment must in all instances be valid for
minimum six weeks to guarantee the payment of charging sessions during the
current calendar month.
2.4 The Agreement between a Participant and KPN does not enter into effect
until KPN has sent the Confirmation of Participation, at which time the
Participant receives a Username and a Password to be set in order to use
the Platform, the Tango electric App and the Tango electric Services
purchased for the duration of this Agreement. Consumer customers can set
their own password when they register for the Tango electric App.
2.5 KPN is entitled, in light of all the facts and factors which may
reasonably be relevant, to reject the application for participation and
access to additional Tango electric Services, or to make this dependent on
meeting specific conditions (such as rectifying incorrect information,
providing securities, obtaining direct debit instructions, mandates, etc.).
2.6 The Participant guarantees that all details provided to KPN (such as
credit card details) are current, complete and accurate and will remain so
for the duration of the Agreement, and that he is also authorised to
communicate these details to KPN. The Participant undertakes to inform KPN
immediately of any changes to these details in writing by recorded delivery
or via email to [email protected].
2.7 The Participant is required to communicate these General Terms and
Conditions, and any applicable Special Conditions, to these Cardholders,
and ensure their compliance with them. The Participant guarantees that
these Cardholders will comply at all times with these General Terms and
Conditions and any Special Conditions as if they themselves were
participants in accordance with this Agreement.
3. Provision of the Tango electric services
3.1 KPN undertakes to make the necessary effort to supply the Tango
electric Services purchased to the Participant in accordance with the
provisions of this Agreement.
3.2 Unless expressly agreed otherwise, all commitments on the part of KPN
with respect to the Tango electric Services are executed with reasonable
effort, without being linked to the achievement of any result, KPIs or SLA
conditions.
3.3 Without prejudice to KPN's other rights, KPN is entitled at any time,
without judicial intervention, notice of default or payment of any
compensation, to suspend the supply of the Tango electric Services in whole
or in part if the Participant fails to comply with one or more obligations
under this Agreement, or in the event of other circumstances which would
justify the immediate suspension of the Agreement. KPN will always do its
utmost to inform the Participant as quickly as possible of any suspension
in light of the circumstances concerned, in accordance with article 18.2 of
these General Terms and Conditions. Given the potentially urgent nature of
a suspension, it is conceivable that notification can be given only after
the suspension has been implemented.
4. Allocation of Charging Cards
4.2 Tango electric Cards requested are despatched to the address specified
in the Tango electric App within fourteen calendar days.
4.3 Q8 Liberty, Small & Large Business customers owe KPN the applicable
fee for administration costs for each Tango electric Card issued, namely
€1.65 per Q8 Electric Card, excluding VAT, per month. If, for
whatever reason, a Tango electric Card must be replaced, the same costs may
be charged by KPN.
4.4 Participants can create additional accounts for Cardholders via the
Platform by following all the steps and completing the required fields.
Cardholders receive a separate email with their Username and a Password to
be set for the Tango electric App; this will be sent to the email address
provided by the Participant on the Platform.
4.5 To use the Tango electric App, the Cardholder must have a compatible
mobile device with internet access, which meets the most recent software
and security requirements. KPN recommends securing the device by means of a
pin code, pattern, fingerprint, touch ID or face ID. When the Cardholder
wishes to link the Tango electric App to his account on the Platform, he
will be asked to enter his Password. The Cardholder is personally
responsible for keeping his Password confidential. As soon as the
Cardholder has reason to suspect that his Password has fallen into the
hands of a third party, the Cardholder must inform KPN accordingly, and
change his Password immediately.
4.6 Tango electric Cards remain the property of KPN at all times. The risk
associated with Tango electric Cards, Usernames and Passwords transfers to
the Participant at the moment of despatch to a Cardholder by or on behalf
of KPN. The Participant is responsible for using and storing these Tango
electric Cards and details in a secure and confidential manner in order to
limit the risk of wrongful use. The Tango electric Cards must not be left
unattended in vehicles or in any other place.
4.7 In the event of loss, theft, serious risk of abuse, or abuse of a
Charging Card, the Participant must block the Card immediately via the
Tango electric App or the Platform. The Participant remains responsible for
all Tango electric Services purchased for up to 48 hours after blocking the
Charging Card. The Participant is entitled to have a Charging Card blocked
at any time for any reason whatsoever. The Participant can block any Tango
electric Card himself in the Tango electric App or in the Platform.
4.8 A Cardholder is deemed to be authorised by the Participant to use the
Tango electric Card. The Participant is responsible for ensuring that no
Tango electric Card remains in the possession of an individual who is no
longer authorised to use the Tango electric Card.
4.9 The Participant guarantees to KPN that its Charging Cards will not be
forged, copied or modified in any way whatsoever. The Participant is
required to pay for all purchases made using a forged, copied or modified
Tango electric Card, along with all other potential damage arising from the
wrongful use of Charging Cards after their despatch to the Participant or
Cardholders.
5. Use of a Charging Card and Tango electric Card
5.1 A Charging Card is for personal use only by a Cardholder, to purchase
Charging Services from KPN on behalf of the Participant, within the limits
agreed between the Parties. The Participant is obliged to pay for all
Charging services provided using the Charging Card.
5.2 The Cardholder must activate each Tango electric Card in the Tango
electric App prior to use. If it is linked to a mobile data network, the
Tango electric App may use mobile data. KPN cannot be held accountable in
any way for the costs of data use as a result of the use of the Tango
electric App.
5.3 Other than in the event of blocking, suspension or termination of
access in accordance with these General Terms and Conditions, the Charging
Card provides access to the use of Charging Stations within the Network.
The Charging Card acts as an authentication tool for the Cardholder.
5.4 Charging Stations may be used only in accordance with the instructions
made available by the Charging Station owner or at the Charging Station
location.
5.5 All Participants are required to report any faults with respect to
Charging Stations and the Tango electric Services immediately to KPN via
the Tango electric App, the Platform, the Website or by email to [email protected]. Under no
circumstances may the Participant abuse any faults.
5.6 The terms and conditions of the operator of the respective Charging
Station apply to the use of Charging Stations in the Partner Network
(including, but not limited to, managing charging transactions and
processing the Cardholder's details). The Participant is obliged to inform
himself of these terms and conditions and comply with them. If the
Participant fails to do this, or fails to do so properly, he is in breach
of fulfilling his obligation to KPN under this Agreement. KPN cannot be
held liable by the Participant for any damage suffered by the Participant
or the Cardholder due to a failure to comply with the terms and conditions
of the operator of the Charging stations within the Partner Network. The
Participant indemnifies KPN against any claim from a member of the Partner
Network arising from the failure to comply with such terms and conditions.
5.7 KPN provides no guarantee that the Charging Stations in the Network
will function at all times without disruption and/or fault, or that they
will be available at all times. Neither does KPN guarantee the density or
accessibility of Charging Stations.
5.8 KPN will make every reasonable effort to regularly update the overview
of the Charging Stations in the Network on the Website, on the Tango
electric App and/or on the Platform. KPN provides no guarantees concerning
the accuracy of the information posted on the Website, the Tango electric
App and/or the platform. KPN is at all times entitled to add or remove
Charging Stations from the Tango electric Network or Partner Network.
6. Home Charging
6.1 If the Parties have agreed that KPN will provide Home Charging
Services, the terms and conditions below apply in the absence of
specifically agreed Special Conditions in this respect.
6.2 The Participant accepts that he is responsible for installing the
Charging Station and connecting it to the Platform in accordance with all
instructions and documentation provided by KPN.
6.3 The Participant guarantees that all data which are processed, stored
and transferred to KPN by means of the Participant's and his employees'
systems or infrastructure are at all times recent, complete and accurate,
and are free from files which may contain malware, viruses, harmful data or
malicious programs.
7. Administration Service
7.1 If the Parties have agreed that KPN is to provide administrative
support, through reimbursement of expense claims, to the employer such that
he is relieved from the administration that the Tango electric services
entail with respect to his employees , the terms and conditions below apply
in the absence of specifically agreed Special Conditions in this respect.
7.2 The employer registers his employees' details (name, bank account
number) and the details of the Charging Station that is installed at the
employee's home ('home chargers') and for which he wishes to make use of
the Administration Service in the Platform. Once a month, Q8 exports a list
of the charging sessions on home chargers per employer from the Platform.
This list contains the following information per employer: the charging
sessions, the kWh, the price for that month, the employee's name and bank
account number of the employee in question. This list is a so-called
expenses claim on the basis of which KPN instructs its bank to pay the
employer's employees in question. For this Administration Service, a
monthly amount, consisting of the sum of all expense invoices paid by KPN
(a copy of which will be communicated) and a handling fee per employee will
be invoiced to the employer. In the event of a dispute, the employer or the
employee can contact customer service:
8.
Blocking of the Cards
8.1. Blocking at the request of or by the Participant:
i. The Participant has the right to have the Card blocked at any time for
any reason. If a Cardholder is no longer authorised or a Card/smartphone
has been lost/stolen, the Card must certainly be blocked.
ii. The request by the Participant to block a Card shall be made by
telephone to Customer Services. The contact details are available on the
Website and are also included in Article 12 of these General Terms and
Conditions.
iii. If the request to block the Card is made by telephone, the Participant
shall provide Customer Service with the full Card number, together with
personal identification data that may help identify the Card to be blocked.
Providing incorrect information may result in the wrong Card being blocked,
leaving the Participant solely liable for Tango electric Services purchased
with that Card, which was intended to be blocked.
iv. Each telephone request by the Participant to block a Card will
subsequently be confirmed in writing to KPN as soon as possible. Only from
the moment of receipt by KPN of the written confirmation, the Participant
is no longer liable for Tango electric Services purchased with the blocked
Card.
v. KPN shall make reasonable efforts to block the Card within twenty-four
(24) hours of the Participant's written request.
vi. Via the Platform, the Participant can also block a Card himself in
accordance with the arrangements described in the Documentation made
available to the Participant.
8.2. Blocking at the initiative of KPN:
i. Without prejudice to other rights that KPN has under the Agreement, the
law or otherwise, KPN has the right at any time to block a Card immediately
and to request its return (and/or refuse to re-issue, replace or renew a
Card), if:
- the Participant fails to pay invoices at the latest by the due date of
the payment period;
- the invoices of the Participant are paid by a third party without a
specific written agreement between the Parties and this third party;
- the Participant has reached its Credit Limit;
- the Securities provided by the Participant to KPN do not provide
sufficient security, have expired, have become insufficient, or have been
withdrawn or modified without KPN's prior written consent;
- in the situations described in article 11.2;
- fraudulent use of a Card or any problem whereby the security of the Card
is compromised;
- the Card was not used for a consecutive period of twelve (12) months;
- the Card is found to be defective; and/or
- the Means of access are used in an unauthorised manner.
9. Purchase limit and Credit limit
9.1 Q8 Liberty customers are subject to the provisions of Q8 Liberty
regarding the limit for purchases and the Credit Limit. These limits apply
cumulatively for purchases via the Tango electric Card, the Q8 Liberty Card
and via Mobile Refuelling (as defined in the General Conditions for Q8
Liberty Cards) or via the Charge Card.
9.2 For Small & Large Business customers, the Credit Limit is
determined by KPN on the basis of various factors (e.g. frequency of
invoicing, payment terms, creditworthiness of the Participant, size of the
Security provided, etc.) and may be changed by KPN at any time, without KPN
having to give reasons. KPN will subsequently inform the Participant in
writing of any change with respect to the Credit Limit.
9.3 When establishing and during the term of the Credit Limit, KPN reserves
the right to require a Security from the Participant. The provision of a
Security does not affect the Participant's liability under the Agreement.
9.4 The Participant undertakes to inform KPN in writing of any change in
its activities, company or group structure and/or estimated annual volume
that may necessitate a change in the Credit Limit in order to avoid a
possible blocking of the Cards.
9.5 Without prejudice to any other rights of KPN under the Agreement or in
law, if the Security provided by the Participant has expired, become
insufficient, or been withdrawn or modified without KPN's prior written
consent, KPN shall be entitled, at its discretion, upon written notice to
the Participant, to require the Participant to immediately (a) pay invoices
for which the payment term has not yet expired; (b) provide additional
Securities and/or increase existing Security; and/or (c) accept a change in
commercial terms (such as payment term and Discounts). If the Participant
does not comply with these requirements, KPN has the right to terminate the
Agreement in accordance with article 11.2.
10. 9.6. Upon termination of the Agreement, KPN will release the Security
on condition that all of the Participant's obligations under the Agreement
have been fulfilled. Until such time as the Securities are released, the
Securities provided by the Participant may be used by KPN to offset any
amounts owed by the Participant to the Kuwait Petroleum Group. Prices,
invoicing and payment
10.1. With the exception of the rates for the charging sessions, the agreed
prices for the Tango electric Services can be found in the Tango electric
App or, as the case may be, in the Confirmation of Participation or Special
Terms and Conditions. .
10.2. The applicable rates for a charging session consist of various price
components which are posted on the Tango electric App and/or displayed at
the Charging Station. The prices for Charging Services comprise the
following components as a minimum:
a) any subscription costs;
b) the rate calculated for the charging session (this rate can be
calculated either per kWh, or per charging session, or for the duration of
the charging session; this varies per Charging Station); this is generally
a fee paid to the Charging Station owner and the electricity supplier;
c) a transaction costs fee for the administrative processing per charging
session for the use of the Charging Card.
B2B
- Unless specified otherwise, the prices indicated are increased with
any applicable taxes, duties and/or levies of whatever nature, as well
as any transport, delivery or insurance costs applicable to the Tango
electric Services in question.
B2C
- The consumer prices indicated are displayed in euro, and include all
taxes, duties and /or levies, as well as all mandatory costs that must
be paid with respect to the Tango electric Services.
10.3. KPN is entitled to increase the prices applicable to Tango electric
Services at any time as a consequence of any increase in taxation or other
mandatory surcharges imposed by the government, including after the
Agreement has been concluded.
10.4. KPN is further entitled to unilaterally adjust the applicable prices
in place for the Tango electric Services at any time after this Agreement
has come into effect, in accordance with the provisions of article 16 of
these General Terms and Conditions.
10.5. Unless agreed otherwise in writing, payments must be made via the
payment method that was registered in the Tango electric App (Consumers) or
via the Platform (Q8 Liberty, Small and Large Business).
10.6. All payments due are payable immediately by means of a credit or
debit card that is authorised for the entire outstanding amount
(Consumers), or within 9 (nine) calendar days after the invoicing date in
accordance with the Liberty terms and conditions (Q8 Liberty, Small &
Large Business customers). Orders may be invoiced to the Participant
several times per month.
10.7. When an invoice has to be prepared, the Participant accepts that KPN
issues electronic invoices only, via the email address provided in the
Tango electric App or the Application Form, and that he will not receive
any paper invoices unless agreed otherwise in writing. KPN is nevertheless
still entitled to issue paper invoices. The Participant acknowledges that
he is responsible for compliance with all legal requirements applicable to
the receipt and retention of invoices.
10.8. The Participant undertakes to check every invoice and every direct
debit carefully. Any disputes regarding an invoice or direct debit must be
notified to KPN in writing within five working days of the invoice or
direct debit date, by registered letter or via email to [email protected]tangoelectric.nl. Failure to do this means
that the complaint is late, and cannot be accepted. If the complaint is
upheld, KPN will refund any excess amount charged.
B2B
- Even where the Participant has disputed an invoice, he is not
entitled to suspend its payment.
B2B -
If a Participant fails to pay amounts owing within the applicable
payment term, a contractual interest of 10% per year, calculated from
the due date of payment up to and including the date of payment, shall
be due by operation of law and without notice of default being required
Where legally permitted, KPN is entitled to charge an administration
fee of minimum EUR 15 excl. VAT per reminder.
B2C
- If a Participant fails to pay amounts owing within the applicable
payment term, KPN will be entitled to charge interest at the applicable
statutory rate after the expiry of 15 calendar days following the
provisioning of a notice of default to the Participant. Where legally
permitted, KPN is entitled to charge an administration fee of minimum
EUR 15 excl. VAT per reminder.
B2B
- The Participant is expressly excluded from set-off.
10.9. If the Parties have already signed a Liberty agreement, however, the
consumption of Charging Services can be included in the fuel costs, unless
agreed otherwise.
11. Duration and termination of the Agreement
11.1. The Agreement is entered into for an indefinite period, unless
specified otherwise. Both KPN and the Participant are entitled to terminate
the Agreement in writing via a registered letter without notice period. The
Agreement will in that case be terminated from the first day of the next
calendar month following the month in which the registered letter is sent
to the other Party.
B2C
- In case KPN decides to transfer the agreement in whole or in part, or
any rights or obligations arising from the agreement, to a member of
the Kuwait Petroleum Group, conform Article 18.4, and the Participant
does not consent to any such transfer, he will be entitled to
immediately terminate the Agreement in writing via a registered letter
without notice period.
11.2. KPN is entitled to unilaterally terminate an Agreement in whole or in
part at any time, without legal intervention, without giving notice or
without payment of compensation in the following circumstances,
notwithstanding KPN's entitlement to claim damages:
a) if the Participant or his Cardholders fail to comply with one of more of
the obligations under this Agreement, and continue to be in default
following a period of ten days after notice of default was sent by recorded
delivery;
b) in the event of the Participant's non-compliance with any of the payment
obligations for a reasonable period after its due date;
d) in the event that KPN does not receive authorisation for payment within
a period of five days of the entry into force of this Agreement, or in the
event that such authorisation is discontinued or threatens to be
discontinued;
e) in the event that it proves impossible to send the Tango electric Card
to the Participant's specified delivery address;
f) in the event of a stay or suspension of payments, debt rescheduling or
settlement with creditors of the Participant obtained by or in respect of
the Participant or in the event that steps are taken to obtain or enter
into the same, or any other proceedings commenced in respect of the
Participant under any law, regulation or procedure relating to the
reorganisation, stay or suspension of payments, debt rescheduling or
settlement;
g) in the event that a petition, writ of summons or other means of
commencement is filed with the court, or an order, judgment, writ of
mandamus or any other decision is made or issued in respect of the
liquidation, bankruptcy, receivership or winding up of the Participant, or
in the event of the Participant's manifest insolvency;
h) in the event that the Participant is, or has been declared or deemed to
be, insolvent;
i) in the event that the Participant will experience or witness an event
analogous to those set out in Articles 11.2(f) to 11.2(h) in any
jurisdiction;
j) in the event that the bank direct debit provided by the Participant is
discontinued or at risk of being discontinued;
k) in case the Participant has reached its Credit Limit determined in
accordance with Article 9 (Limit on purchases and Credit Limits);
l) in the event of fraudulent use of a Card or any problem whereby the
security of the Card is compromised; and/or if the Q8 electric Card has not
been used for a consecutive period of twelve (12) months;
m) in the event of Force Majeure or Hardship for a sustained period of ten
days;
n) in the event of a change in the control of the Participant in accordance
with article 1:14 of the Belgian company code; or
o) other circumstances that justify the immediate termination of the
agreement, including but not limited to the suspicion of fraud and/or the
misuse of discounts.
11.4. The Participant cannot derive any rights vis-à-vis KPB from the
termination, exclusion and amendment referred to in this Article 11.
12. 11.5. In the event of Hardship, the Parties shall negotiate in good
faith an adjustment of the Agreement in order to restore the balance
between the Parties. The Party invoking these circumstances must
immediately inform the other Party, requesting the other Party to commence
negotiations without delay. Customer Services
12.1. KPN has a customer services department to deal with any queries
and/or complaints on the part of the Participant with respect to Tango
electric Services. This customer services department can be contacted on:
12.2. KPN will make every effort to deal with any questions and/or
complaints from the Participant within two working days. KPN provides no
guarantee that Customer Services will be available at all times without
failure and/or disruption.
13.1. Unless not permitted by law, and without prejudice to article 13.2,
KPN is not liable for any damage suffered or incurred by the Participant
arising from or in connection with a slight failure, error on the part of
KPN, regardless of whether the origin of the damage is contractual or
extra-contractual in nature.
13.3. Without prejudice to article 13.2, KPN is not liable for indirect,
special, incidental or consequential damage of any type, including but not
limited to disruption to business activities, claims from third parties,
damage as a consequence of disruption to business activities or loss of
profits, loss of inventory, or of competitive advantage or of goodwill
related to the Agreement, whether or not foreseeable, regardless of other
causes of the damage, even if one of the Parties was aware in advance of
the possibility of damage, under whatever legal form (law, wrongful action,
agreement or otherwise).
13.4. The Participant accepts that KPN has no control over the condition,
the maintenance and the possible unavailability of third-party Charging
Stations on the Network.
13.5. KPN is not liable for any damage suffered or incurred by the
Participant arising from or in connection with (i) incorrect or incomplete
details provided by the Participant, (ii) actions or omissions on the part
of the Participant, and/or (iii) failure or delay on the part of the
Participant to respond to a notification, warning or information when
disclosed.
13.6. The Participant must make careful use of the Charging Stations and
associated equipment supplied by KPN such as, for example, Tango electric
Cards or charging cables. The Participant is personally responsible for
using an appropriate cable that meets all the required conditions of use,
including safety requirements.
13.7. The Participant is liable for any damage suffered or incurred by KPN
arising from or in connection with actions, omissions, negligence, gross
negligence, wilful misconduct or fraud on the part of the Participant and
Cardholders, including the use in any way whatsoever of the Tango electric
Services, and agrees to indemnify KPN in the event of any resulting claims
by third parties.
13.8. Claims from the Participant with respect to the Agreement are
addressed to KPN and not to any other member of the Kuwait Petroleum Group,
regardless of whether the claim concerns KPN or another member of the
Kuwait Petroleum Group.
13.9. If KPN, notwithstanding the exclusions and limitations to liability
set out in this article, is held liable by a competent court for a loss not
caused by fraud, wilful intent or gross negligence on the part of KPN or
its employees or agents, KPN's liability is limited to €1000 per
annum per event giving rise to the claim, with a series of related events
being treated as one single event.
13.10. KPN is in no way liable for damage arising from any act or omission
on the part of the Participant contrary to any provision(s) of these
General Terms and Conditions. The Participant is liable to KPN for damage
as a consequence of acts and/or omissions in violation of statutory and/or
contractual provisions, including these General Terms and Conditions.
13.11. The use of the Tango electric Card, the Tango electric App or the
Platform is permitted only in compliance with this Agreement and provisions
and for legal purposes, also in compliance with all applicable law,
regulations and codes of practice.
13.12. In particular, the Participant will not:
o transmit, transfer or distribute information on or via this Tango
electric App and/or the Platform that is or could be offensive, obscene,
defamatory or otherwise illegal;
o use this Tango electric App and/or the Platform in any way that causes or
may cause an infringement of the rights of others;
o use software, routine or devices which electronically or manually
interfere, or attempt to interfere, with the operation or functionality of
this Tango electric App and/or Platform, including not limited to uploading
or making available, by any means whatsoever, files that contain
untrustworthy data or viruses;
o damage, modify or interfere with the "look and feel" of the Tango
electric App and/or the Platform or the underlying software code;
o take actions which place an unreasonable or disproportionate load on the
Tango electric App and/or the Platform, or on related infrastructure;
o gain, or attempt to gain unauthorised access, by any means whatsoever, to
one of our networks.
13.13. KPN is not liable for losses suffered or incurred by the Participant
arising from or in connection with non-compliance or a suspension in
compliance with its obligations as the result of an incident of Force
Majeure or Hardship.
14. Intellectual Property
14.1. The Participant herewith agrees that all intellectual property rights
(including copyright, trademark rights, database rights and patent rights)
as contained in the Tango electric Services remain the property of KPN
and/or its licensor. The Participant is granted a restricted,
non-exclusive, revocable and non-transferable licence for the intellectual
property rights as contained in the Tango electric Services, to the extent
strictly necessary for their use in accordance with the Agreement.
14.2. The Participant must refrain from infringing the intellectual
property and other rights of KPN.
14.3. The Participant is not permitted to remove or modify any indication
relating to intellectual property rights (such as logos and copyright
reserved) on or in connection with the Tango electric Services provided by
KPN or the software, hardware, applications, website or equipment made
available.
14.4. The Participant shall not, nor allow or help third parties to:
a. in any way copy or attempt to copy, modify, duplicate, reverse engineer,
disassemble and/or decompile the source code and/or programming and/or
software, the design of the product or the composition of any (part of a)
product or the documentation provided by or on behalf of KPN, unless this
is permitted by law; or
b. make a copy, an adaptation, a translation and/or such like, and/or make
a derivative work of that which is integrated in any product or
documentation for any purpose whatsoever, unless KPN has granted prior
written consent to this effect; or
c. divide the product in (sub) parts with the intention of making it
available to or transferring it to (a) third parties (party) without the
consent of KPN.
In providing Tango electric Services, as the controller KPN processes
certain of the Participant's and the Cardholder's data, including personal
data. KPN complies with the applicable legislation when processing personal
data. The attached Data Processing Addendum, which forms part of the
General Terms and Conditions, describes how KPN handles these data.
16.1. KPN is entitled to amend, add or delete a provision of these General
Terms and Conditions at any time.
16.2. KPN will issue such amended or new terms and conditions in writing,
subject to a notification period of at least ten (10) working days. Since
the parties have agreed to the use of electronic media as a means of
communication, modified or new terms and conditions may be issued
electronically.
16.3. The amended or new terms and conditions will apply, and will be
deemed to be accepted by the Participant from the date determined by KPN,
unless the Participant informs KPN in writing within the specified
notification period of his refusal to accept such amended or new terms and
conditions. In the event of refusal, the Agreement will terminate
automatically at the end of the notification period, without costs or
compensation.
B2C
- By purchasing Tango electric Services (by using the Charging Card,
for example) during the cooling-off period in article 17 (Right of
withdrawal), the consumer accepts that he has expressly requested a
start to the provision of the Tango electric Services.
B2C
- Withdrawal from the Agreement without providing reasons is permitted
during a cooling-off period of 14 calendar days of the Agreement coming
into effect by sending an appropriately amended form by recorded
delivery or by email ( [email protected]) to
KPN. In this event, the consumer must return his Tango electric Card
immediately in accordance with the instructions provided by KPN, and
pay the immediate postage costs himself. In this case, KPN will
immediately, and at the latest within 14 calendar days of being
informed, refund to the consumer all payments received via the same
method of payment as that used by the consumer for the original
transaction. If, however, the consumer withdraws having first expressly
requested that Tango electric Services (such as Charging Services) be
provided in a certain volume or quantity during the cooling-off period,
the consumer is still required to pay for that part of the obligation
already met by KPN at the time of withdrawal. The proportional amount
payable to KPN by the consumer is calculated on the basis of the total
price as set out in the Agreement. Where the total price is excessive,
the proportionate amount must be calculated on the basis of the market
value of what has been provided. There is no right of withdrawal if the
Tango electric Services have been provided to the consumer in full
prior to the end of the said cooling-off period.
18. General
18.5. Those clauses which by their nature are expressly or implicitly
intended to survive the termination or expiry of the Agreement will
survive, including but not limited to Articles 13 (Liability), 11.3
(Duration and termination of the Agreement), 18.1. and 18.2. (General).
18.6. Should any provision of the Agreement be definitively judged to be
invalid, unlawful or unenforceable, the parties will, where possible, and
to the extent to which the provision is invalid, unlawful or unenforceable,
replace said provision with a valid, lawful and enforceable clause which
reflects the original intention as closely as possible. If the invalid,
unlawful or unenforceable provision cannot validly be replaced, no effect
will be accorded to said clause, and it will be considered not to be part
of the Agreement, without impact on the remaining provisions of the
Agreement, and without rendering the remaining provisions invalid.
18.7. The Participant may invoke a waiver of rights and redress by KPN only
under, or in connection with, the Agreement if the Participant has written
notification from KPN to the Participant. Any waiver of rights is
applicable only in the case and for the purpose for which it was issued. No
rights or redress on the part of KPN under or in connection with the
Agreement will be excluded, relinquished or impaired by (i) any
non-fulfilment or delayed fulfilment prior to the expiry of any statutory
term; (ii) any one-off or partial fulfilment; (iii) any previous waiver of
a similar right or redress, whether in whole or in part; or (iv) one of the
above with respect to a different right or redress (whether the same or
different in nature).
* *
*
Tango electric Data Processing Addendum
With respect to personal data provided by the Participant without a company
with legal personality, by representatives of the Participant and/or by
Cardholders, or otherwise collected by Kuwait Petroleum (Nederland) B.V.,
with its registered office at Schenkkade 50, 2595 AR, Den Haag, VAT
NL001250590B01, [email protected]
(hereinafter "KPN"), in its capacity as controller and recorded in
databases or otherwise stored and processed under the responsibility of
KPN, KPN undertakes to comply with the applicable data protection
legislation with respect to the processing of personal data, in particular
but not limited to Regulation (EU) 2016/679 of the European Parliament and
of the Council of 27 April 2016 on the protection of natural persons with
regard to the processing of personal data and on the free movement of such
data, and repealing Directive 95/46/EC ("GDPR"), as well as successive or
modifying legislation on the processing of personal data (hereinafter
jointly "data protection legislation").
KPN will process the personal data in its capacity as controller. The
Participant is and remains at all times fully responsible for his own
processing of Cardholders' personal data for his own purposes. The services
which fall within the scope of application of these General Terms and
Conditions are provided together with an online platform from which further
information can be collected.
In this Data Processing Addendum, we will explain the following aspects:
- What personal data are collected
- The purposes for which we can use these personal data
- The legal basis on which we rely for the processing of your personal data
- The parties to whom we can send your personal data
- How long we store your personal data
- Your rights with regard to your personal data
- Where can you ask questions and make comments.
Information only for Participants or representatives of
Participants in order to conclude the contract
During the ordering process, KPN will ask for a copy of the front of the
drivers' license of a director/manager who is officially authorized to
represent the Participant.
Information for Participant with a company with legal personality
and the representatives of the Participant only
What personal data are collected?
Via the Platform, we collect data that are necessary to offer our
E-mobility services. If you register at https://electric.tango.nl , upon
registration and while the platform and the application are used we collect
certain personally identifiable information about you ('personal data'), in
particular
(i) identification and contact details (including name, telephone number,
e-mail address, postal address and common data on profession and
professional activity)
(ii) consumption data
(iii) financial data
(iv) transaction data (of your employees) (including charging sessions:
charging card number, start and stop times, electricity consumption,
charging station ID, and location of the charging station used)
(v) log-in data: e-mail address and password and
(vi) location data. You will find more detailed information about this
processing further on in this Data Processing Addendum.
If you use the Tango electric App, your current location will be processed
on your device in order to offer certain aspects of the Tango electric
Services and functionalities of the Tango electric App, as set out in the
General Terms and Conditions. You can easily switch on the location
functionality by adjusting the authorisations of the Tango electric App via
the settings in your device.
Information for Participant without/with a company with legal
personality, the representatives of the Participant, cardholders
and consumers
Non-personal data collected automatically
When you visit our Website/Platform, we may also collect information that
cannot be used to identify you personally, including but not limited to the
type of internet browser and computer operating system used; the domain
name of the website that you visited previously; the number of visits, the
average time spent and the pages you viewed. We may use this information
and share it within the Kuwait Petroleum Group to analyse the use of our
websites and to improve their content.
On what legal basis and for what purposes can we use these personal
data?
Your personal data will be processed when (legal basis):
· you have freely given us a specific, informed and unambiguous
indication of your wishes.
· we offer the services that you have requested (necessary to fulfil
the agreement).
· processing is necessary to safeguard our legitimate interests, in
particular economic, commercial and financial interests, business
continuity, the security and confidentiality of customer information and
products and the security of digital and physical infrastructures.
· processing may be necessary to comply with legal obligations
incumbent on KPN further to certain legislation.
More information relating to the personal data that we process and the processing purposes for which we use these personal data is given
below:
· When you use the Platform, we collect the following data:
(i) identification and contact details (including name, telephone number,
e-mail address, postal address and common data on profession and
professional activity)
(ii) consumption data
(iii) financial data
(iv) transaction data (of your employees) (including charging sessions:
charging card number, start and stop times, electricity consumption,
charging station ID, location of the charging station used) and
(v) log-in data: e-mail address and password.
These data are collected in order to
(i) show you a clear view of all your transactions
(ii) enable you to use the Platform
(iii) help with any questions/complaints that you may have submitted via
the Platform. When you log in as a Participant with a company with legal
personality or a representative of the Participant, you will also have the
possibility of adding other accounts for your employees.
· When you register in the Tango electric App, we collect the
following data: name, e-mail address, card number, home address and
financial data, (for B2C only). These personal data are used for the
following processing purposes:
(i) contracting with you as a customer
(ii) offering services within the Tango electric Service
(iii) billing and payment of the charging session(s)
(iv) preventing and countering fraud and improper use
(v) improving our products and services.
· If you register a charging station with us (B2B only), Q8 collects
name, e-mail address, postal address, data relating to the location of the
charging station and financial data. These data are processed in the context of the use of your charging station and
with regard to the services you requested.
· If you purchase a charging infrastructure from us, your name, e-mail
address, address, installation details for this charging infrastructure and
financial details are collected by Q8. These details are processed in the context of the sale, installation and use of
the charging infrastructure and with the performance of the service you
have requested.
· If you use a charging station with the Tango electric Card, we
collect your personal data relating to this use. These data include: the
charging card number, the company that operates the charging station,
location data and details of the charging session (charging card number,
start and stop times, electricity consumption, charging station ID,
location of the charging station used). KPN uses these data for billing and
payment of the charging session(s). In addition, you will have the
possibility of letting us know how your charging session went via e-mail or
text.
· If you have a company car, we collect data that are necessary to
provide and install a charging station and to give you a charging card or a
combined charging card (if you require a combined fuel / electric card).
These data are used to settle your energy costs for "home charging" and to
inform you about your consumption and the use of your private/public
charging station.
· It is the Participant's responsibility to ensure that he has
received all prior, individual and necessary consents, approvals and
authorisations from representatives of the Participant and Cardholders and
that he has informed these persons to enable such processing of personal
data by KPB in accordance with this provision. The Participant shall
indemnify, protect and compensate KPB against all losses arising from or in
connection with the Participant's failure to obtain all individual and
necessary consents and approvals.
· If you use the Tango electric App, the following personal data will
be processed:
(i) identification and contact details (including name, telephone number,
e-mail address, postal address and common data on profession and
professional activity)
(ii) consumption data
(iii) financial data
(iv) transaction data (of your employees) (including charging sessions:
charging card number, start and stop times, electricity consumption,
charging station ID, and location of the charging station used)
(v) log-in data: e-mail address and password.
These personal data are processed for the following purposes:
(i) contracting with you as a customer
(ii) offering services within the Tango electric Service to participants
and cardholders
(iii) administrative support by means of reimbursing expenses claims
(iv) preventing and countering fraud and improper use
(v) billing
(vi) improving our products and services.
When you use the Tango electric App, your current location will be
processed only on your device (if you switch this on) in order to offer
certain functionalities of the Tango electric App, as set out in the
General Terms and Conditions. The location is only processed on the device
of the user to show their location on a map with charging stations in the
vicinity. These location data are not stored in any databases. Your
location data will be used for the following purposes:
(i) to identify a charging station and activate a charging session in the
Tango electric App
(ii) billing (name of the charging station will be indicated on the
invoice)
(iii) to report a defective charging station via the contact form
(iv) to provide a navigation functionality (charge point finder).
You can easily switch on the location functionality by adjusting the
authorisations of the Tango electric App in the settings of your phone.
In addition, your personal data may be processed:
- to provide assistance if you submit any complaints and/or comments
- to conduct online surveys so that we can gain a clearer understanding of
the wishes and profiles of our customers
- to gain a clearer understanding of your business needs and improve our
products and services
- for statistical and archiving purposes.
To whom can we send your personal data?
Sharing within the group
As part of the processing activities for the aforementioned purposes, the
personal data collected may be passed on to other companies within the
Kuwait Petroleum Group. Such transfers are covered by an intragroup
agreement that provides specific contractual protection to ensure that your
personal data are appropriately and consistently protected, regardless of
where they are transferred within the Kuwait Petroleum Group.
Third parties
As part of the services provided by KPN via the Tango electric App and the
Platform, your data may be shared with/processed by:
- software suppliers
- platform suppliers
- our charging card supplier, who is also responsible for sending the cards
to the delivery address of your choice
- customer services
- navigation service provider
- charging infrastructure installers.
KPN may also share the personal data of Participants, representatives of
the Participant and Cardholders with:
(i) authorities or other third parties further to a request from an
authority, when this is required by law or when it is necessary to
identify, contact or institute legal proceedings against individuals
(ii) third parties to whom KPN may sell or transfer its business or assets,
in part or in full, after which representatives of the Participant and
Cardholders will be able to contact the third party if they have any
questions about the processing of their data
(iii) third parties who provide storage and platform services
(iv) service providers who offer IT support and
(v) third parties who provide administrative and communication services or
manage transactions on behalf of KPN, including service providers relating
to (electronic) billing and/or, as appropriate, who collect and process the
data on the instructions of KPN for the aforementioned purposes and
(vi) bailiffs and/or lawyers.
KPN ensures that these recipients only gain access to personal data that
are relevant, adequate and necessary for the processing.
KPN may also share such data with third parties in connection with the sale
of (part of) its business activity, the transfer of a business or in
similar circumstances with judicial or other competent authorities upon
request.
International transfers
In principle, KPN will only forward personal data to countries within the
EEA or countries outside the EEA which fall under a European Commission
adequacy decision. In other cases, KPN ensures that appropriate measures
are taken for international transfers, including but not limited to model
contract provisions or other appropriate mechanisms (depending on the
situation) in compliance with the GDPR requirements in order to guarantee
adequate protection. For more information about the appropriate measures
that are applicable, please contact us using the contact details at the
bottom of this addendum.
Links to other websites
The Platform and the Tango electric App may contain links to other websites
that are not owned, controlled or maintained by Q8. We cannot be held
responsible for the privacy policy of other websites or for the
implementation of these policies, even if:
- you accessed the third-party website via a link on the Platform or the
Tango electric App, or
- you were referred to the Platform and the Tango electric App via a link
on the third-party website.
We recommend that you read the privacy policy of each website you visit and
that you contact the owner or operator if you have any questions or
comments.
How long do we store your personal data?
Your personal data will be kept as long as you remain an active Tango
electric customer. Thereafter, we keep your data for archiving purposes and
fraud detection for a maximum of five years. Transaction data are kept for
just one year.
What are your rights with regard to your personal data?
Under the data protection legislation, you have the right, under certain
conditions, to access your personal data as well as the right to rectify,
complete and/or erase incorrect data and, if applicable, to withdraw your
consent.
You have the possibility of modifying a number of data items in your
account yourself via the Platform and the Tango electric App if you wish.
If you wish to exercise one or more of your rights and you are unable to do
so via the Platform or the Tango electric App, please let us know via the
e-mail address [email protected]. We will
then make every effort to take the following necessary steps, including for
example:
- providing you with a copy of the data you have supplied us with
- rectifying errors in the data we hold
- deleting any data for the use of which we no longer have a legal basis.
In addition, in certain cases you have the right to object to the use and
processing of your personal data. You can also request us to restrict the
processing of your personal data, for example while a complaint is being
investigated.
Furthermore, you also have the right to object to any processing, including
profiling, based on the legal ground of legitimate interests, unless our
reasons for this processing outweigh any prejudice to your rights and
freedoms.
Your exercising of these rights is subject to a number of restrictions
intended, for example, to safeguard the public interest (e.g. fraud
prevention or detection). If you exercise one of these rights, we will
examine your claim and if possible, reply within one month. We can charge a
reasonable fee for "repeated requests", "manifestly unfounded or excessive
requests" or "further copies".
If you are dissatisfied with our use of your personal data or you do not
agree with our response to the exercising of one of the above rights, you
have the right to submit a complaint via your Data Protection Authority.
Autoriteit Persoonsgegevens
Postbus 93374
2509 AJ DEN HAAG
Tel: 070-8888 500
Fax: 070-8888 501
Within the limits of the law, you also have the right to transfer your
personal data to another organisation (data portability).
Changes
We reserve the right to change this policy if necessary, for instance to
comply with changes in the legislation, regulations, new practices and
procedures or obligations imposed by the supervisory authority. The latest
version is always available via this link. This Data Processing Addendum
was last modified on 11 January 2022. We ensure that we will keep you
informed of any significant changes to the policy.
Where can you ask questions and make comments?
If you have any questions or would like more information, you can send an
e-mail to [email protected].
You may also write to the following address:
Kuwait Petroleum (Nederland) B.V.
Attn Data Protection Officer
Schenkkade 50,
2595 AR, Den Haag